Support
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Live chat is the fastest way to reach us. Prefer to talk, type or email? Every channel below reaches the same team.
Ways to reach us
Live chat and WhatsApp are answered fastest. Everything else gets a reply within 24 hours.
Frequently asked questions
The quick answers. If yours is not here, start a live chat.
How do I book a ride?
Open the O3Drive app, set your pickup and destination, choose a ride category (Economy, Business, or Executive), and confirm your booking. You'll see the fare estimate before you confirm.
How are fares calculated?
Fares are based on distance travelled and your chosen ride category's per-kilometre rate, with adjustments for real-time factors like traffic. See our Terms of Service for the full rate structure, or the rates page for current pricing.
Can I cancel a ride? Will I be charged?
Yes, you can cancel from the app. Cancellation windows and any applicable fees are shown in the app at the time of cancellation.
What payment methods are supported?
We support card and cash payments. You can manage your payment methods from your profile in the app.
Why do I need to verify my identity?
Identity verification (via your NIN) helps keep the O3Drive community safe. Submit your NIN and a photo from your profile; review is typically completed within 24 to 48 hours.
My photo or document upload failed. What should I do?
Make sure you have a stable internet connection and try again. If uploads keep failing, close and reopen the app, or send us a screenshot of the error on live chat.
How do I request a refund?
Contact support with your trip details (date, time, and route). Valid refund requests are processed back to your original payment method.
How do I delete my account?
Use the account deletion form, or email support@o3drive.com from your registered address. Deletions are processed in accordance with our Privacy Policy.
How is my data used?
See our Privacy Policy for full details on what we collect and how it's used.