Support

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Frequently Asked Questions

How do I book a ride?

Open the O3 Drive app, set your pickup and destination, choose a ride category (Economy, Business, or Executive), and confirm your booking. You'll see the fare estimate before you confirm.

How are fares calculated?

Fares are based on distance travelled and your chosen ride category's per-kilometre rate, with adjustments for real-time factors like traffic. See our Terms of Service for the full rate structure.

Can I cancel a ride? Will I be charged?

Yes, you can cancel from the app. Cancellation windows and any applicable fees are shown in the app at the time of cancellation.

What payment methods are supported?

We support card payments, wallet balance, and bank transfer. You can manage your payment methods from your profile in the app.

Why do I need to verify my identity?

Identity verification (via your NIN) helps keep the O3 Drive community safe. Submit your NIN and a photo from your profile; review is typically completed within 24-48 hours.

My photo or document upload failed. What should I do?

Make sure you have a stable internet connection and try again. If uploads keep failing, close and reopen the app, or contact support with a screenshot of the error.

How do I request a refund?

Contact support with your trip details (date, time, and route). Valid refund requests are processed back to your original payment method or wallet balance.

How do I delete my account?

Contact us at support@o3drive.com from your registered email and we'll process the deletion in accordance with our Privacy Policy.

How is my data used?

See our Privacy Policy for full details on what we collect and how it's used.